Frequently Asked Questions

Everything you need to know about your CHO shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or checking the specific fit notes in the description.

Which payment methods do you accept?

CHO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options via Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. CHO prioritizes high-quality, durable materials and works exclusively with manufacturers who adhere to fair labor practices and environmental standards.